Meads Dental Practice & COVID-19
All patients are required to complete our Pre-Appointment Questionnaire the day before your appointment.
Parents or carers of child patients (below the age of 16) should complete the forms on behalf of the child.
PROTOCOLS FOR PATIENTS ON ARRIVAL
Please watch the video to explain how Meads is working to ensure your experience is safe, whilst still maintaining our warm presence at the surgery.
WHAT NEW MEASURES WE ARE UNDERTAKING TO REDUCE THE RISK OF COVID-19 TRANSMISSION
We have always maintained very high standards of cross infection control at Meads which have been inspected and approved by the Healthcare Regulator the Care Quality Commission (CQC) . Nevertheless, these measures will be further augmented in light of the latest guidance related to COVID 19. Some of these changes will be clearly visible and may seem familiar to what you have seen lately in the media.
BEFORE AN APPOINTMENT
Before an appointment is made the clinician will call you to carry out a phone consultation to ascertain your clinical need, and this will allow us to prepare the surgery in advance. At this stage an appointment will be made.
A pre-assessment medical history form will be emailed to you before your appointment and will need to be filled out and returned to us by email. It will be a simple ‘tick box’ format. This is an obligatory requirement and we would kindly request your full cooperation. If you do not have access to email then the assessment will be carried out verbally on the phone.
FURTHER INFORMATION ABOUT APPOINTMENTS
Prior phone consultation will allow us to thoroughly plan your visit so that you are least inconvenienced on the day of your appointment and to minimise waiting time.
Appointments will be staggered throughout the day to avoid crossover of patients within the building and to allow sufficient time for additional Covid 19 disinfectant measures between patients both in the clinical ares and the rest of the building.
The guidance from the authorities is that the clinical areas (surgeries) need to be closed after disinfection procedures, for between 30-60 minutes depending on whether air generating procedures (ie water and air generation by drills and ultrasonics) are used.
THE DAY OF YOUR APPOINTMENT
If you are arriving by car please wait in the car park until you are called on your mobile phone by the receptionist. You should not wear any arm or finger jewellery. We also recommend that you wear a face mask or face covering. We would also highly recommend that you enter the practice alone unless accompanying a child or a dependent patient. If you are arriving on foot please advise us in advance so that we can make socially distanced arrangements for you within the practice.
ENTERING THE PRACTICE
On entering the practice, your body temperature will be taken using an infra-red contact-less thermometer. If your temperature is above 37.8'C we may ask you to return home and to self isolate as per Public Health Guidance. There may however be mitigating circumstances such as a raised temperature owing to an oral infection or even sitting in a hot car. The receptionist will reconfirm your medical history with you to ensure that there have not been any changes.
Hand sanitiser is available in the hallway for your use. Gloves will also be available if you are unable to climb the stairs without touching the bannister. You will be guided straight up to the surgery where you will be met by the dentist and nurse who will be wearing extra Personal protective Equipment (PPE) appropriate for your appointment.
Beneath the façade we are still the same friendly smiling team and will look after you in the way we always have. You will be asked to wash your hands with warm soapy water prior to sitting in the dental chair. We will then carry out the appropriate treatment.
On completion of the treatment we will ask you to wash your hands again and to replace your mask or face covering before going back downstairs where you will be met by the receptionist. Further appointments may then be made if essential, and payment made . Receipts will be emailed to you to avoid handling paper.
All common areas, door handles, bannisters and surfaces will be disinfected throughout the day.
As a consequence of all these required measures, it will take us a lot longer to complete treatment sessions which inevitably means that we will be able to see less patients than the normal working day. However, it is imperative that we keep everyone safe at Meads.
Owing to the increased measures that we are taking there will be a surcharge for our patients to help offset increased cost of doing business post COVID 19 (PPE, protective screens, decontamination etc.).
Non Air Generating Procedures (Non AGP). £20.00
Air Generating Procedures (AGP). £35.00
All of the above will seem quite daunting but we are so looking forward to seeing you again and to be able to look after you.